Return Policy

Overview

At Sunish Consulting LLC, we are committed to delivering exceptional consulting services that meet your business needs. Due to the nature of our professional services, we have established the following return and refund policy to ensure clarity and transparency in our business relationships.

Service Delivery

Our consulting services are delivered through various engagement models including:

• Project-based consulting engagements
• Hourly consulting services
• Retainer-based advisory services
• IT staffing and resource placement

Refund Policy

Given the professional and customized nature of our consulting services, refunds are handled on a case-by-case basis:

Project-Based Services

For project-based engagements, refunds may be considered if:

• The project has not commenced and written notice is provided at least 5 business days before the scheduled start date
• Deliverables do not meet the agreed-upon specifications as outlined in the statement of work
• Services are terminated by mutual agreement before completion

Hourly Consulting Services

For hourly consulting services:

• Clients are billed only for actual hours worked
• Unused prepaid hours may be refunded upon request, subject to a 10% administrative fee
• Refund requests must be submitted in writing within 30 days of the last service date

Retainer Services

For retainer-based services:

• Retainers are non-refundable once the service period has commenced
• Clients may cancel retainer agreements with 30 days written notice
• Unused retainer credits do not roll over to subsequent periods unless specified in the agreement

Cancellation Policy

Clients may cancel scheduled consulting sessions or engagements according to the following terms:

• More than 48 hours notice: Full credit or refund for prepaid services
• 24-48 hours notice: 50% credit or refund for prepaid services
• Less than 24 hours notice: No refund or credit will be provided

IT Staffing Services

For IT staffing and resource placement services:

• Placement fees are non-refundable once a candidate has been placed and started work
• If a placed resource does not meet agreed-upon qualifications, we will provide a replacement at no additional cost
• Guarantee periods and replacement terms are specified in individual staffing agreements

Dispute Resolution

If you are dissatisfied with our services or have concerns about billing:

• Contact us immediately at robertbruce@warnergamings.com
• Provide detailed information about your concerns
• We will review your case and respond within 5 business days
• We are committed to finding a fair resolution to any service-related issues

Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time is typically 7-10 business days
• You will receive email confirmation once the refund has been processed

Exceptions

This return policy does not apply to:

• Services already rendered and delivered according to agreed specifications
• Third-party costs incurred on behalf of the client
• Custom research or proprietary deliverables that have been provided to the client

Contact Information

For questions about our return policy or to request a refund, please contact us: